❓ Frequently Asked Questions (FAQs)
We’ve compiled answers to the most common questions our customers ask. If you still need help, feel free to contact our support team!
🛒 1. How do I place an order on Truelix.in?
Placing an order is easy:
- Browse products and add them to your cart.
- Click the cart icon and proceed to checkout.
- Enter your shipping details and choose a payment method.
- Confirm your order — and you’re done!
📦 2. When will I receive my order?
Delivery usually takes:
- 3–5 business days for metro cities
- 5–7 business days for other areas
- 7–10 business days for remote locations
Tracking details will be shared once your order is shipped.
🚚 3. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available in most areas.
A small ₹30 COD fee may apply.
💳 4. What payment methods are accepted?
We accept:
- Debit/Credit Cards (Visa, MasterCard, etc.)
- UPI & Wallets (Google Pay, PhonePe, Paytm)
- Net Banking
- Cash on Delivery (where available)
All payments are processed through secure, encrypted gateways.
🔄 5. Can I cancel or modify my order?
Yes — but only before it’s shipped.
To cancel or modify your order, contact us at support@truelix.in or call us as soon as possible.
🔁 6. What is your return or exchange policy?
We offer easy returns/exchanges for most products within 7 days of delivery.
The product must be unused, in original packaging, and with tags intact.
Read our full Return Policy for more details.
📬 7. How can I track my order?
Once your order is shipped, you’ll get a tracking link via email/SMS.
You can also track it directly from the “My Orders” section in your account.
💬 8. I received a damaged/wrong item. What should I do?
We’re really sorry! Please contact us within 48 hours of receiving the product at support@truelix.in with your order ID and photos. We’ll resolve it quickly.
🛑 9. What if I’m not available during delivery?
The courier will make up to 3 delivery attempts.
If you’re not available, you can reschedule the delivery through the tracking link or contact our support team.
📞 10. How can I contact Truelix support?
We’re here to help!
📧 Email: support@truelix.in
📞 Phone: +919998272823
🕒 Support Hours: 10 AM – 6 PM, Mon to Sat
