❌ Order Cancellation Policy

Website: https://www.truelix.in

At Truelix (🌀), we understand that sometimes you may need to cancel an order. This Cancellation Policy outlines how and when you can cancel your purchase.

🕒 1. Timeframe for Cancellation

You can cancel your order within 12 hours of placing it or before it is dispatched, whichever comes first.

Once the order is shipped, it cannot be cancelled and must go through our Return & Refund Policy.

📦 2. How to Cancel an Order

To cancel your order:

  • 📧 Email us at: support@truelix.in
  • 💬 Use our website live chat
  • Include your Order ID and reason for cancellation

We will confirm the cancellation via email or phone once processed.

💰 3. Refund After Cancellation

  • If your cancellation is successful, your payment will be refunded in full to the original payment method.
  • Refunds are typically processed within 5–7 business days, depending on your bank or payment provider.

⚠️ 4. Orders That Cannot Be Cancelled

You cannot cancel an order if:

  • The item has already been shipped
  • The item was marked as non-cancellable or final sale
  • It’s a customized or made-to-order product

📞 5. Need Help?

If you’re unsure whether your order is eligible for cancellation, please contact us right away: