🔁 Return and Refund Policy
Website: https://www.truelix.in

🛍️ Truelix (🌀) is committed to providing high-quality products and excellent customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

🔄 Returns

You have [5] calendar days to return an item from the date you received it. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • You must provide a proof of purchase (order confirmation or receipt).

Non-returnable items include:

  • Gift cards
  • Downloadable digital products
  • Items marked as Final Sale
  • Opened personal care items (if hygiene regulations apply)

💰 Refunds

Once we receive your returned item, we will inspect it and notify you:

  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain number of days, depending on your card issuer’s policies.

🚚 Return Shipping

  • You will be responsible for paying your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if covered by us) may be deducted.

If the return is due to an error on our part (e.g., defective or wrong item), we will provide a prepaid return label.

❌ Cancellations

  • Orders can be cancelled within 12 hours of purchase or before dispatch, whichever comes first.
  • Once shipped, the order must go through the return process.

📩 Contact Us

If you have any questions about our Return and Refund Policy, contact us: