🚚 Shipping & Delivery Policy
At Truelix.in, we are committed to delivering your orders quickly, safely, and efficiently. Here’s everything you need to know about our shipping and delivery process.
📦 Order Processing
- ✅ Order Confirmation: You’ll receive an order confirmation email/SMS immediately after placing your order.
- 🕒 Processing Time: Orders are typically processed within 1-2 business days (excluding Sundays and public holidays).
- 🔄 Order Updates: We’ll keep you updated at every stage — from dispatch to final delivery.
🚚 Delivery Timeframes
- 🏙️ Metro Cities: 3–5 business days
- 🏡 Other Locations: 5–7 business days
- 🌐 Remote Areas: 7–10 business days (may vary depending on courier availability)
⏰ Note: Delivery times may vary during peak seasons, holidays, or due to unforeseen events like weather disruptions.
📍 Shipping Coverage
We currently ship across all major cities and towns in India. If you’re unsure whether we deliver to your pin code, you can check availability at checkout or contact our support team.
💸 Shipping Charges
- 🚚 Standard Shipping
- 🛒 Cash on Delivery (COD)
📦 Tracking Your Order
Once your order is shipped, you will receive a tracking ID and link via email or SMS. You can track your package in real-time using our website or the courier’s tracking portal.
❗ Delays & Issues
If your order is delayed or you face any delivery issues, don’t worry — we’re here to help!
📞 Contact us at help@truelix.in
🛑 Delivery Attempts
If the delivery fails due to the recipient being unavailable, the courier will attempt 2 more deliveries before returning the package to us. Re-shipping charges may apply in such cases.
Have more questions? Visit our [FAQs], or reach out to our support team.
We’re always happy to help!
